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In service design, it’s pilot or perish.
By Lavrans Lovlie. Why business cases cost organisations billions. Most organisations assure the viability of an initiative by building a business case that has to meet certain targets, such as...
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How to cut through complexity to create a cohesive strategy.
By Lavrans Lovlie. When the hospital region of Vestfold and Telemark in Norway set out to create a new strategy for re-habilitation services, they faced a daunting organizational challenge: How to...
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Pilot or perish, part 2.
By Lavrans Lovlie. Designers bring ideas to life and are able to convince organisations to build services that their customers will love, but fail to communicate how these will bring value to...
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