Quantcast
Channel: Lockwood Resource » Service design
Browsing latest articles
Browse All 3 View Live

Image may be NSFW.
Clik here to view.

In service design, it’s pilot or perish.

By Lavrans Lovlie.  Why business cases cost organisations billions. Most organisations assure the viability of an initiative by building a business case that has to meet certain targets, such as...

View Article


Image may be NSFW.
Clik here to view.

How to cut through complexity to create a cohesive strategy.

By Lavrans Lovlie.  When the hospital region of Vestfold and Telemark in Norway set out to create a new strategy for re-habilitation services, they faced a daunting organizational challenge: How to...

View Article


Image may be NSFW.
Clik here to view.

Pilot or perish, part 2.

By Lavrans Lovlie.  Designers bring ideas to life and are able to convince organisations to build services that their customers will love, but fail to communicate how these will bring value to...

View Article
Browsing latest articles
Browse All 3 View Live